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When you try to create an Outlook profile or connect to a Microsoft Office mailbox, you’re continually prompted for credentials while the client displays a “trying to connect If you cancel the credentials prompt, you receive the following error message:. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action. This issue can occur if the Logon network security setting on the Security tab of the Microsoft Exchange dialog box is set to a value other than Anonymous Authentication.

Microsoft Outlook and some recent builds of Outlook are not affected by this issue. Those versions have been updated to prevent the problem that is described in the “Symptoms” section. These versions have the Logon network security setting disabled or removed from the Microsoft Exchange email account settings.

You may be an Office customer who is experiencing the error that is described in the “Symptoms” section when you try to connect to an Exchange Online mailbox. You may also already be running newer versions of Outlook or Outlook If both conditions are true,it is highly recommended that you use the Outlook keeps asking for my password diagnostic to troubleshoot issues in which Outlook continually prompts for a password.

This diagnostic does automated checks and returns possible solutions for you to use to try to fix any detected issues. If you are connecting to an Exchange On-Premises mailbox, see the following articles for additional troubleshooting:.

If you have an older version of Outlook, change the Logon network security setting to Anonymous Authentication to fix this issue.

To do this, follow these steps:. Click Show Profiles , select your Outlook profile, and then click Properties. To locate and view the registry setting for Anonymous Authentication in the Outlook profile, follow these steps. Modifying the Outlook profile by using the “Profiles” registry path is not supported and may cause your Outlook profile to be in an unsupported state. Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly.

Before you access it, back up the registry for restoration in case problems occur. Select the first subfolder , and then examine the data of the Account Name binary value by double-clicking the value. For example, the Account Name value points to guidopica contoso. It represents a GUID for example, c3 d1 9a 7b 80 1b c4 4a 96 0a e5 b6 3b f9 7c 7e.

Under the subfolder that you found in step 7, examine the d0d binary value. It represents a GUID for example, 5f cf d5 f1 ba 5c 6f 45 b3 57 cc 5e 0d 16 94 Under the subkey found in step 9, examine the value of the binary value. This value determines whether Outlook is using Anonymous Authentication. Feedback will be sent to Microsoft: By pressing the submit button, your feedback will be used to improve Microsoft products and services.

Privacy policy. Skip to main content. Contents Exit focus mode. If you cancel the credentials prompt, you receive the following error message: The connection to Microsoft Exchange is unavailable. Cause This issue can occur if the Logon network security setting on the Security tab of the Microsoft Exchange dialog box is set to a value other than Anonymous Authentication. Resolution Note Microsoft Outlook and some recent builds of Outlook are not affected by this issue.

Important Modifying the Outlook profile by using the “Profiles” registry path is not supported and may cause your Outlook profile to be in an unsupported state.

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Password prompt at every start or cannot create profile – Outlook | Microsoft Learn – Microsoft 365

 
This thread is locked. Please don’t include the full email address since that will get removed by the forum for security purposes? Choose Change password. The password you set with the instructions here protects your personal data that is used in Outlook, but will not prevent people from using Outlook or help secure data against hackers. Important Follow the steps in this section carefully. Click OK , and then close Outlook. When you start Outlook, it is unable to connect, and it displays Need Password in the status bar.

 
 

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